A few years ago, many people started their journey to successful careers by developing functional, technical, and professional expertise. Job performance was highly influenced by knowing the correct answers. Those who successfully moved up to the leader, and then they...
Companies these days are under tremendous pressure to measure and quantify their human capital. As a result, they need to focus more on the skills and knowledge of the workforce. However, surveys show that most companies worldwide fail to manage their human capital....
Customer experience can be defined as a subjective and internal response of a customer during indirect or direct contact with the company. Direct contact occurs at purchase, service, or use, mainly initiated from the customer’s side. Whereas indirect contact...
Innovation is a specific and essential function of entrepreneurship. Whether you are working on a public service institution, are making efforts to grow your existing business, or are running a new venture, innovation plays an essential role in every aspect. It is the...
In an ideal condition, it is expected that your boss will extend support to your career growth while opening new opportunities. But the real world doesn’t follow such types of behaviors. So even if some managers are supporting you at a particular stage, they may make...
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